FAQs
Frequently Asked Questions
Are Cherieful lashes reusable?
Yes! Many of our styles can be reused multiple times with proper care. Just avoid applying mascara directly onto them, gently remove any residue after wear, and store them in their case.
Do I need glue?
- It depends on the collection:Our pre-glued lashes come ready to wear—no glue needed!
- Our DIY lash clusters are not pre-glued and will require a bond (included in the 10-row kit).
How long do they stay on?
- When applied correctly:Pre-glued lashes last all day (up to 24 hours) if you’re wearing eye makeup.
- If you don’t wear eye makeup and make sure you remove any oil or residue near your waterline before applying, pre-glued lashes can last 3–5 days per wear with proper care.
- DIY lash clusters can last 3–7 days when applied with the right amount of bond and seal and cared for properly.
Are your products cruelty-free?
Absolutely. All Cherieful Beauty products are 100% cruelty-free and never tested on animals.
Are they safe for sensitive eyes?
Our lashes are designed to be gentle and lightweight. However, if you have extremely sensitive eyes or known allergies, we recommend doing a patch test before wearing or consulting with your doctor.
What are the lashes made of?
Our lashes are made from high-quality synthetic fibers for a soft, natural look and comfortable wear.
Shipping & Orders
How long will my order take to arrive?
Orders are typically processed within 2 business days. Delivery times depend on your shipping method:
- Standard Shipping: 3–5 business days
- Expedited Shipping: 1–2 business days
You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes, we ship worldwide! Delivery times and rates vary based on your location.
Can I change or cancel my order?
If you need to make changes, please email us at hello@cheriefulbeauty.com as soon as possible. We’ll do our best to help if your order hasn’t been processed yet.
What if my package is lost or damaged?
Please contact us within 7 days of delivery at hello@cheriefulbeauty.com, and we’ll be happy to help make it right.
Returns & Refunds
What’s your return policy?
We accept returns of unopened, unused products within 30 days of delivery. For details, visit our Returns & Refunds Policy.
How do I start a return?
Email us at hello@cheriefulbeauty.com with your order number and reason for return. We’ll respond with instructions.
Need more help?
If you have any other questions, we’re here for you. Just email hello@cheriefulbeauty.com—we’d love to assist you.